Shipping policy

We offer shipping to the UK, Europe, and International destinations. If your country isn't listed at checkout, please contact us for assistance.

Shipping Methods & Delivery Times

UK Delivery
- Delivery Time: Estimated 28 Business Days.
International Orders
- Delivery Time: Estimated 28 Business Days.

PLEASE NOTE DELIVERY FOR REX RABBIT ITEMS AND THE MYLO, INCLUDING THE KAVARA, VALEN, ANASTASIA AND ALL REX RABBIT ITEMS IN OUR COLLECTION, OUR TIMEFRAME IS 28 BUSINESS DAYS FOR BOTH UK AND INTERNATIONAL ORDERS.

Please note it is the customer's responsibility to ensure they fully read our policy before placing an order with us. As our items are made to order, they do take time to produce. We are actively trying to increase production as much as we possibly can.

As soon as your item has been dispatched, you will receive the tracking info via email.

Our shipping policy estimates delivery within 28 business days. Please note that this timeframe is an estimate and not a guaranteed delivery window, as external factors such as customs and holiday volumes can occasionally impact processing times.

IMPORTANT UPDATE:

Please note The Mylo coat is made to order and the delivery timeframe for all destinations is around 28 Business Days.

IMPORTANT UPDATE:

Please note that our Rex Rabbit Collection has an extra 7 business day processing/production time due to high demand.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and weight of your order.

Free UK shipping on orders over £50.
International shipping charges are calculated at checkout.

Customs & Duties Policy

Please note that all customs duties, taxes, and fees imposed by the destination country are the responsibility of the customer. We are not accountable for any additional charges that may arise during the shipping process. In the event that customs or border authorities in the destination country hold your package for further assessment, we do not accept liability for any delays or issues caused by this process.

We recommend checking with your local customs office for more information regarding potential fees and regulations before placing your order.